Your company needs to provide reports to customers and external users via a Web portal, but what happens if a client wants to customize a report or manipulate the available data to better serve their information needs?
The IT director can’t hire more staff to serve as customer support, and the in-house IT team has its plate full keeping the company’s systems running smoothly. What if someone else could provide real-time support for customers when they needed it?
If this sounds like you, your firm and your customers, then Instant Access can help you.
Instant Access provides your customers with the assistance they need to use your BI portal effectively
There are no service levels or tickets required. Instruction happens via live chat or phone instantaneously
BI experts will guide customers through the process of creating, viewing and managing reports
Instant Access becomes your North American-based customer service team, freeing IT staff for other priorities
With a Consulting-as-a-Service (CaaS) pricing model that affordably matches the scope of your BI implementation, the results are fast answers and satisfied customers
Provides help, support and knowledge base for BI platforms, including SAP® BusinessObjects™